Payment & Refund Policy
At Miami Cosmetic Smile Design, we are grateful for the trust you have placed in us for your dental care. We understand that clarity and ease of transactions are essential for our patients, and as such, we have put in place a payment and refund policy that guarantees transparency and seamless payments.
Payment Policy
To prepare for your dental procedure, we incur specific costs and expenses. For this reason, a one-time non-refundable deposit of $1,000.00 is required when signing the Agreement of Procedure Fees. This deposit is valid for one (1) year from the execution date of the agreement. However, after that period, additional fees may apply.
The total amount due must be settled no later than fifteen (15) days before the scheduled procedure(s). Failure to meet the deadline will result in the cancellation of the procedure(s). The patient is responsible for the payment of the amount due, and any rescheduling or cancellation fees will also be the patient’s responsibility. Any payor must also sign the Agreement.
Refund Policy
All payments made for services rendered are final, and no refunds will be issued. We cannot guarantee results, and payment for services is for the procedure(s) provided, not the outcome.
In the event of cancellation, the following refund policy will apply:
- 30 days’ notice: If you cancel your procedure(s) for any reason thirty (30) or more days before the scheduled procedure(s), you shall be entitled to the amount due less the deposit.
- 15-29 days’ notice: If you cancel your procedure(s) for any reason fifteen (15) to twenty-nine (29) days before the scheduled procedure(s), you shall be entitled to a refund of fifty percent (50%) of the amount due less the deposit. Additionally, a cancellation fee of $500.00 will be deducted from the refund if you have completed the preoperative visit before cancellation.
- 0-14 days’ notice: If you cancel your procedure(s) for any reason less than fifteen (15) days before the scheduled procedure(s), you shall not be entitled to any refund.
Rescheduling a procedure(s) will incur an additional rescheduling fee of $500.00. In the event of the cancellation of a rescheduled procedure(s), a cancellation fee of $1,000.00 will be charged for each cancelled and rescheduled procedure.
Refunds and Claims
If you need to request a refund or have any questions or concerns regarding our payment and refund policy, please contact our accounting department at info@miamicosmeticsmiledesign.com. Our accounting department is committed to processing refunds and claims within 72 business hours. We have a zero-tolerance policy for disputes, claims, and chargebacks to ensure a seamless transaction process.
We hope that our payment and refund policy is clear and provides you with a better understanding of our procedures. If you have any questions or concerns, please do not hesitate to contact us. We look forward to assisting you in achieving your dental goals